Home Banking
How do I log on to Home Banking?
What if I forget my
Security Code (password)?
I’ve been locked
out of Home Banking. Why did that happen and how do I get back
in?
If I get locked out
of Home Banking, will I have to re-enroll for Enhanced Authentication?
How do I add to or delete an account from
my Home Banking?
What types of transfers can I make?
How can I transfer money from my VACU checking account to my account at another financial institution?
How do I know if a transfer is successful?
How can I increase my security while banking
online?
How
do I log on to Home Banking?
First, enter your Logon ID, which is your social security number. Next, enter your Security Code, which is the last four digits of your social
security number followed by the letters 'VACU'. For example, 1234VACU. The
first time you access Home Banking you
will be prompted to change both your Logon ID and your
Security Code.
What if I forget
my Security Code (password)?
Call Home Banking Customer Service at (800) 337-8727, Monday - Friday, 7 a.m.
- 11 p.m. and Saturday, 8 a.m. - 5 p.m. You will be asked questions based on
the personal information you provided when you registered for Home Banking to
verify your identity, and you will then be given a new Security Code.
I’ve
been locked out of Home Banking. Why did that happen and how
do I
get back in?
If you have entered your Home Banking Security Code incorrectly
three times in a row, the system will automatically lock you
out as an "inactive user." This
feature helps protect your account from unauthorized entry. You will need to
reset your Security Code by calling Home Banking Customer
Service at (800) 337-8727, Monday - Friday, 7 a.m. - 11 p.m.
and Saturday, 8 a.m. - 5 p.m.
If
I get locked out of Home Banking, will I have to re-enroll
for Enhanced Authentication?
Yes, if you get locked out of Home Banking, you will need to re-enroll in Enhanced
Authentication. However, if you request a password reset before you're locked
out you will not need to re-enroll.
How do I add to or delete an
account from my Home Banking?
To add new accounts or delete old accounts, click on the "Account
Information" link under the "Options" menu heading;
then select
"Add" or "Delete." Follow the screen prompts
to complete your request. If you have questions or problems, call
Home Banking Customer
Service
at (800) 337-8727, Monday - Friday, 7 a.m. - 11 p.m. and
Saturday, 8 a.m. - 5 p.m.
What types of transfers can
I make?
- Immediate – the
transfer is attempted immediately
- One-time – transfer
is made on the date you specify
- Recurring – transfer
occurs at your specified frequency as many times as you indicate
How can I transfer money from my VACU checking account to my account at another financial institution?
If you are enrolled in VACU’s Bill Payer service, you can set up a Merchant Account for your other financial institution account and issue a Bill Payer check for credit to that account. Please allow a minimum of 5 business days for the payment to be processed.
How do I know if a transfer is
successful?
You will receive a confirmation number with each transfer, and you
can also view your transfer history.
How can I increase my security
while banking online?
We do everything possible to provide secure transactions. Here
are several ways you can help:
- Keep your security code confidential
- Change your Security Code often, at least
every 180 days
- Keep your browser software up-to-date
- Use virus protection on your computer and update it frequently
- Don’t leave
your computer unattended while logged into Home Banking
Additional information about online security is available in our
Security Center.
back to top
|
